Registered Migration Australia

​Call or Contact Centre Manager

anzsco 149211 - REGISTERED MIGRATION AUSTRALIA




Description
Organises and controls the operations of a call or contact centre. May work in a call centre.


Skill Level
2


Occupation Lists

This occupation is only found on the following skill list as at July 1st, 2017:


This occupation is not on the following skill lists:

  • Combined Skilled Occupations List (STSOL MLTSSL)
  • Labour Market Testing Required for 457 List (LMTL)
  • Medium Long Term Strategic Skills List (MLTSSL)
  • Short-Term Skilled Occupation List (STSOL)


Occupation lists are subject to change



Group: 1492 Call or Contact Centre and Customer Service Managers



​Description
organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.


Tasks

  • developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
  • ensuring operational efficiency within a call centre
  • providing direction and feedback to team members and assisting with recruitment
  • managing, motivating and developing staff providing customer services
  • planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
  • liaising with other organisational units, service agents and customers to identify and respond to customer expectations
  • may work in a call centre


Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)


In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2)


At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.


Occupations in this Group



Note: Whilst a similar occupation may appear in the same group, if not listed on the RSMS list or not specifically listed in the STSOL or MLTSSL, the ANZSCO description should be used for reference purposes only.

Assessment Authority

This occupation is currently assessed with VETASSESS - (Vocational Education and Training Assessment Services); more info regarding assessment bodies

Please contact us if you would like assistance with your skilled visa application. Registered Migration Australia is a licensed migration company. We are proudly 100% Australian owned and operated.


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