Registered Migration Australia

ICT Customer Support Officer

ANZSCO 313112




Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

 

 

Skill Level

2

 

 

Alternative Titles

  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer

 

 

Specialisations

  • Network Support Technician
  • Operator Command Support Systems (Army)

 

 

Occupation Lists

This occupation is on the following skills lists:

This occupation is not on the following skills lists:

 

 

Group: 3131 ICT Support Technicians

 

 

 

Description

provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

 

 

Tasks

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

 

 

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 
In Australia: 
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) 

In New Zealand: 
NZ Register Diploma (ANZSCO Skill Level 2)  

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

 

 

Occupations in this Group

 

Related Categories

 

Sources: www.abs.gov.au and DIBP