Hotel Service Manager

ANZSCO 431411

Description

Supervises and coordinates the activities of hotel service workers.

 

 

Skill Level

3

 

 

Alternative Titles

• Hotel Service Supervisor

 

 

Specialisations

• Front Office Manager (Hotel)
• Head Housekeeper
• Head Porter (Hotel)
• Hotel Concierge
• Hotel Office Manager

 

 

Occupation Lists

This occupation is on the following skills lists:

• RSMS Occupations List

 

This occupation is not on the following skills lists:

• Skilled Occupations List
• Consolidated Sponsored Occupations List
• Labour Market Testing Required for 457 List

 

 

Group: 4314 Hotel Service Managers

 

 

 

Description

supervise and coordinate the activities of hotel service workers.

 

 

Tasks

• determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
• conferring with managers to coordinate activities with other organisational units
• maintaining attendance records and rosters
• explaining and enforcing safety regulations
• overseeing the work of the unit and suggesting improvements and changes
• conferring with workers to resolve grievances
• may perform front office and hotel reception duties

 

 

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 
In Australia: 
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3) 

In New Zealand: 
NZ Register Level 4 qualification (ANZSCO Skill Level 3) 

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

 

 

Occupations in this Group

• 431411 Hotel Service Manager

 

Sources: www.abs.gov.au and DIBP