Hotel or Motel Receptionist

ANZSCO 542113

Description

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

 

 

Skill Level

4

 

 

Group: 5421 Receptionists

 

 

 

Description

receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests. 
Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.

 

 

Tasks

• greeting and welcoming visitors, and directing them to the appropriate person
• arranging and recording details of appointments
• answering inquiries and providing information on the goods, services and activities of the organisation
• answering, connecting and transferring telephone calls
• receiving and resolving complaints from clients and the public
• receiving and distributing correspondence, facsimile messages and deliveries
• maintaining the reception area
• advising on and arranging reservations and accommodation
• may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

 

 

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. 
In Australia: 
AQF Certificate II or III (ANZSCO Skill Level 4)  

In New Zealand: 
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4) 

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

 

 

Sources: www.abs.gov.au and DIBP

 

This occupation is eligible under the tourism and hospitality occupations for the purposes of Australia’s Working Holiday Maker Programme.