Registered Migration Australia

ICT SUPPORT ENGINEER

ANZSCO 263212 - Registered Migration Australia




Description
An ICT support engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems. In Australia an ICT support engineer is a Skill Level 1 occupation.

 

ICT Support Engineer Alternative Titles

 

  • Support Analyst 
  • Support Architect

 

ICT Support Engineer Occupation Lists
This occupation is on the following skill lists:

 

 

This occupation is not on the following skills list:

 

 

 

GROUP: 2632 ICT SUPPORT AND TEST ENGINEERS

 

 

 

 

Job Description - Registered Migration Australia


The job of an ICT support engineer in Australia is to develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems. The number of job openings for ICT Support and Test Engineers going forward is expected to be low.

 

Tasks

  • scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
  • identifying variations and potential high risk areas in securing adherence to standards and procedures
  • recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • developing, conducting and providing technical guidance and training in application software and operational procedures
  • analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
  • creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

 

Skill Level

Most occupations in the ICT support engineer unit group (Group 2632) have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

 

Occupations within the ICT Support Engineer Group

 

 

 

Note: Whilst a similar occupation may appear in the same ICT engineer group if not specifically listed in the STSOL or MLTSSL the ANZSCO description should be used for reference purposes only.

 

English Requirement

 

  • IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall;
  • OET result with a minimum grade B in all sections;
  • TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93);
  • PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overall

Exceptions

  • Australian Graduate exceptions apply in some states/territories
  • Priority Skilled Lists may apply a specific requirement in some states/territories
  • Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland

 

Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.

 

 

Assessment Authority

 

  • ICT Support Engineer is currently assessed with ACS (Australian Computer Society) more info regarding assessment bodies

 

Visa Caveat

 

  • The following caveat applies to the Subclass 457 visa and ENS (Subclass 186) Direct Entry Stream application:

     

    Caveat 1:

    The position does not require a minimum of 2 years relevant work experience.

 

Average Income

The average salary for an ICT Support Engineer in Australia is $ 106,546 for male employees and $ 85,289 for female employees per year. Average Age: Males: 43.3 Females: 39.6 Persons: 42.2

Source: www.abs.gov.au (Group 2632) ICT support and test engineers - Employee Earnings and Hours, Australia, May 2016

 

Please contact us if you would like assistance with your ICT Support Engineer skilled visa application. Registered Migration Australia is a licensed migration company, we are proudly 100% Australian owned and operated.