Registered Migration Australia

ICT CUSTOMER SUPPORT OFFICER

ANZSCO 313112 - Registered Migration Australia




Description

An ICT customer support officer provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. In Australia an ICT customer support officer is a Skill Level 2 occupation.

 

 

 

 

ICT Customer Support Officer Alternative Titles

 

  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer

 

 

Specialisations

 

  • Network Support Technician
  • Operator Command Support Systems (Army)

 

 

ICT Customer Support Officer Occupation Lists
This occupation is on the following skill lists:

 

 

This occupation is not on the following skill lists:

 

 

 

 

Group: 3131 ICT Support Technicians

 

 

 

 

Job Description - Registered Migration Australia

 

The job of an ICT customer support officer in Australia is to provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

 

Tasks

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

 

 

Skill Level

Most occupations in the ICT customer support officer unit group (Group 3131) have a level of skill commensurate with the qualifications and experience outlined below. 

 

In Australia: 
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) 

In New Zealand: 
NZ Register Diploma (ANZSCO Skill Level 2)  

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

 

Occupations within the ICT Customer Support Officer Group

 

 

Related Categories

 

 

Note: Whilst a similar occupation may appear in the same ICT group, if not specifically listed in the STSOL or MLTSSL, the ANZSCO description should be used for reference purposes only.

 

English Requirement

 

  • IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall;
  • OET result with a minimum grade B in all sections;
  • TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93);
  • PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking and 65 overall

Exceptions

  • Australian Graduate exceptions apply in some states/territories
  • Priority Skilled Lists may apply a specific requirement in some states/territories
  • Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland

 

Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.

 

 

Assessment Authority

 

  • ICT Customer Support Officer is currently assessed with TRA (Trades Recognition Australia) more info regarding assessment bodies

 

Average Income

The average salary for an ICT Customer Support Officer in Australia is $ 74,880 for male employees and $ 58,115 for female employees per year. Average Age: Males: 36.4 Females: 38.9 Persons: 37.1

Source: www.abs.gov.au (Group 3131) ICT support technicians - Employee Earnings and Hours, Australia, May 2016

 

 

Please contact us if you would like assistance with your ICT Customer Support Officer visa application.  Registered Migration Australia is a licensed migration company, we are proudly 100% Australian owned and operated.